Derrick Lambert
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Articles
Recent activity by Derrick Lambert-
How to retrieve a lost item?
Sorry to hear you lost something on your outing! Give our team a call at 510.283.3813 during regular business hours (8am-6pm, M-F) or reach out using the chat box on the bottom right-hand side of t...
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Welcome Beth, our newest river guide!
Beth Finley joined Shenandoah River Outings last Friday after five years leading tours along the Snake River in the Pacific Northwest. A Virginia native, Beth is excited to be closer to family and ...
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Masks now optional
Based on new guidance from the CDC, masks are no longer required during scheduled outings. Please note that those who prefer to wear a mask are welcome to do so, and masks will still be available u...
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UPDATE: bring ticket printout of your booking confirmation!
Due to the recent severe weather, our POS system at the riverfront check-in is currently inoperable. As a result, we currently require PRINTED CONFIRMATION of all bookings at check-in until further...
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How do I change the starting time of an existing booking (on the same day)?
You can change the starting time of any reserved outing up to 48 hours in advance. You incur no charge for these changes, though they are subject to availability. We are unable to accommodate chang...
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How do I cancel my booking?
You may cancel your booking at no charge up to 48 hours before your scheduled outing. Cancellations made with less than 48 hours' notice will be charged 50 percent of the total booking fee. Cancell...
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How can I reschedule an existing booking?
If you want to reschedule the booking, do as follows. Login using the icon at the top of each page, if are not already logged in. Click on Bookings.A list of your existing bookings will appear. Se...